Refund policy

Last Updated: July 22, 2026

At ZAYUN LEATHERS, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns:

We accept returns within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging and tags.

  • Not be damaged due to misuse or normal wear.

Items that do not meet these conditions may not qualify for a return or refund.

Non-Returnable Items:

The following items cannot be returned:

  • Products that have been used or damaged after delivery.

  • Customized or personalized products.

  • Gift cards (if applicable).

Damaged or Incorrect Items:

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging (if damaged).

After verification, we will arrange a replacement or refund at no additional cost.

Refunds:

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–7 business days.

Refunds will be issued using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or mobile wallet.

Exchange Policy:

We offer exchanges for:

  • Defective products.

  • Incorrect items received.

  • Manufacturing defects.

Exchange requests must be made within 7 days of receiving your order.

Return Shipping:

If the return is due to our error (wrong, damaged, or defective product), Zayun Leathers will cover the return shipping cost.

If the return is due to a change of mind, the customer is responsible for the return shipping charges.

Order Cancellation:

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if it meets our return eligibility requirements.

Sale Items:

Products purchased during promotional campaigns or sales are eligible for return only if they arrive damaged, defective, or incorrect.

Contact Us:

If you have any questions about our Return & Refund Policy, please contact us:

ZAYUN LEATHERS

📧 Email: zayunleathers@gmail.com

📱 WhatsApp: 0349-0025532

These points reassure customers and can help improve purchase confidence.